by Matthew Scott | Jul 1, 2024 | Clinical
Preserving Privacy in the Age of Aesthetic Openness When whispers turn into open conversations and secrecy gives way to sharing, the landscape of aesthetic treatments is undeniably altered. Once a taboo subject, aesthetic enhancements have emerged as the norm, largely... 
by Matthew Scott | Jun 25, 2024 | Clinical
Saying No to Patients As aesthetic practitioners, we’re often lauded for our contributions to building the self-esteem of our patients. Yet, there’s an aspect of our work that is an even more crucial part of our toolkit and that is the ability to say... 
by Matthew Scott | Oct 10, 2023 | Clinical, Patient Care
Succeeding in Customer Service In your opinion as a practitioner, at what point during a patient’s appointment do your duties stop? Though many may think it’s as soon as they put down the syringe, you are really providing care and earning your fees right up... 
by Julie Scott | Dec 7, 2022 | Clinical
The basics of treating menopausal skin The menopause is a period of significant change that women go through. One of these changes is a decline in oestrogen, which causes patients to present with symptoms such as increasingly sensitive skin. Let’s discuss the... 
by Julie Scott | Nov 10, 2022 | Clinical
Dealing with difficult patients Every aesthetic practitioner I’ve ever spoken to has difficult days… Days when they want to quit the industry and never administer another treatment again, when they feel patient after patient is asking for a discount, wants...