Hiring a clinic coordinator

After nearly 17 years in business, I was long overdue in hiring a clinic coordinator. I was drowning in admin, having to turn away new enquiries, and working until 10 o’clock at night when I decided it was time to expand the team. But how could I add the task of finding the perfect person to complement my business, which had been my baby for longer than my actual baby – my daughter is now 14 – to my already overfull schedule?

At that point, my amazing aesthetician and I comprised the entire team. Beyond two other visiting practitioners, we didn’t have anyone else on the team and certainly not in an admin role. It was therefore time to hire a clinic coordinator. After a trial using a recruitment company – I have learnt that these don’t always work well for everyone – I decided to recruit my new hire on my own. After three months I eventually found the right person (Hannah, pictured in the image to the left), so I’d have no hesitation in recommending someone in a similar situation to do the same.

There is no one-size-fits-all perfect hire; after all, your perfect team starts with YOU and what works for some might not work for others. But if you are interested in learning how I made the right choice without compromising, here’s how I did it…

This is a short extract of an article originally published in Aesthetics Journal Volume 7/Issue 9 (August 2020). To read the piece in full, please click the button above.